1. Overview

At Urbanweft, we strive to ensure you are satisfied with every piece of Urban Apparel you choose. If you are not completely satisfied with your purchase, our return policy is designed to support you with clarity and transparency.

2. Return Eligibility

To qualify for a return, products must meet the following criteria:

• Timeframe: Return requests must be submitted within 30 days of the delivery date.

• Product Condition: Items must be unworn, unwashed, with all original tags attached, and in their original packaging.

• Exceptions: "Final Sale" items or customized products are not eligible for return.

3. Refund And Exchange Process

Request Type	Processing Details	Estimated Time
Refund	Returned to the original payment method	5 – 7 business days
Exchange	Subject to current inventory availability	3 – 5 business days
Defective Items	Free replacement or full refund	Upon verification

4. Return Shipping Guidelines

• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on the part of Urbanweft.
• Submission Procedure:

1. 1. Contact us at support@urbanweft.store with your order number.

   2. We will provide return instructions and the appropriate return address.

   3. Once the item is inspected at our facility, we will process your refund or exchange.

5. Important Notes

• Non-Refundable Fees: Original shipping charges are non-refundable and will be deducted from your total refund amount.
• Packaging: Please ensure items are packaged securely to prevent damage during transit. We are not responsible for items damaged due to improper packaging during the return process.

6.Contact Information

For further assistance regarding our return and refund policies, please contact our support team:

Urbanweft Headquarters: 142 Lyric RD, Bandy, VA 24602-4064, United States

Email Support: support@urbanweft.store