1. Overview

At Urbanweft, we prioritize transparency, ensuring you remain informed about your urban apparel order status from the moment it leaves our facility until it reaches your doorstep. This page provides essential guidance on how to track your package efficiently.

2. How To Track Your Package

• Shipping Confirmation: Once your order undergoes processing and dispatch, you will receive a shipping confirmation email from our system.

• Locate Tracking Number: Open your shipping confirmation email to identify your unique tracking number.

• Monitor Progress: Utilize the tracking link provided within your email to monitor the real-time status and location of your package.

• Update Timing: Please allow 24 to 48 hours for the carrier's tracking system to update with the initial scan of your package.

3. If Your Order Is Delayed

• Initial Review: We strive to meet estimated delivery timeframes; however, delays can occasionally occur due to carrier issues or high seasonal demand.

• Check Status: If your order has not arrived within the estimated timeframe, please first check the tracking link for the most recent updates from the carrier.

• Contact Support: If the tracking status has not changed for several days, please contact our support team at support@urbanweft.store for further investigation.

4. Important Reminders

• Accuracy: We are not responsible for packages lost or damaged due to incorrect address information provided by the customer.

• Professional Assistance: Our team remains available to assist you with any questions regarding your shipment or status updates during our standard business hours.

5. Contact Information

For further assistance regarding your order tracking, please contact us by email or mail:

Urbanweft Headquarters: 142 Lyric RD, Bandy, VA 24602-4064, United States

Email Support: support@urbanweft.store