1. Overview

Welcome to the Urbanweft support resource. We have compiled common questions regarding our urban apparel products, order fulfillment, and operational policies to assist you. If you require further guidance, please contact our support team.

2. Orders And Shipping

• Order Processing Time: Orders typically undergo processing within 1 to 3 business days, excluding weekends and public holidays.
• Shipping Options: We offer Standard Shipping (5 to 10 business days) and Expedited Shipping (2 to 4 business days).
• Free Shipping Eligibility: We provide free standard shipping on orders totaling $100 or more.
• Shipping Restrictions: At this time, we do not fulfill shipments to P.O. boxes or APO/FPO addresses.

3. Returns And Refunds

• Return Policy: We accept returns within 30 days of delivery, provided items remain unworn, unwashed, and in original packaging with tags attached.
• Refund Deductions: Shipping costs are non-refundable and will be deducted from your total refund amount.
• Processing Time: Approved refunds are processed to your original payment method within 5 to 7 business days.

4. Payment And Security

• Accepted Payment Methods: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and digital wallets including PayPal, Apple Pay, and Google Pay.
• Data Security: We utilize industry-standard SSL encryption to protect your data and do not store full credit card information on our servers.

5. Contact Information

For further assistance, please contact us by email or mail:

Urbanweft Headquarters: 142 Lyric RD, Bandy, VA 24602-4064, United States

Email Support: support@urbanweft.store